How long should it take for me to receive my order?
At the Institute for Healthy Living, all orders ship within 24 hours of being received. We ship from Southern Georgia and typically use FedEx Home Delivery. We also can ship via The U.S. Postal service when required or requested. You can expect 3-5 days in transit for the east coast and 5-8 days in transit for the west coast. Orders shipping overseas, to Alaska or Hawaii will take slightly longer. A customer service representative can quote in-transit times more closely for you.
Is my personal information and order information secure when ordering from The Institute for Healthy Living?
Our web site uses some of the most up to date and secure technology available on the web today. You can rest assured that all information that you transmit over our website is completely and absolutely secure. Please reference our Privacy Policy section also for more information about our secure features.
What are your shipping and handling rates?
The Institute for Healthy Living offers Flat Rate Shipping on all ground orders. Our standard rates for shipping and handling are as follows.
All Orders over $100 receive free shipping*
*(offer excludes international shipments)
Standard Ground $4.00
Second Day Air add $8.00 ($4.00 + $8.00) = Total $12.00
Next Day Air add $16.00 ($4.00 + $16.00) = Total $20.00
International add $18.00 ($4.00 + $18.00) = Total $22.00
Canadian Shipments add $12.00 ($4.00 + $12.00) = Total $16.00
Special Note for Canadian Shipments: The Institute for Healthy Living is now a NAFTA certified shipper to Canada. This means that we are able to have your shipments pre paid and cleared through customs. Brokerage fees and Taxes will be prepaid and the packages will arrive directly at your door. On your invoice you will see a Tax amount which covers taxes and brokerage fees. We are able to ship duty free which saves you money. If you would prefer to Broker your packages directly, please let our customer service representative know and they can remove these charges. You will then be responsible for clearing the package through customs and paying any necessary fees.
What if I am looking for something that you do not show on your website?
The Institute for Healthy Living carries thousands of items and has access to many more. If you need or want something that you do not see listed on our website, call our customer service team toll free at 866-746-7445. They will be happy to give you price and availability of an item.
What kind of a guarantee will I get when I order from the Institute for Healthy Living?
At the Institute for Healthy Living we want you to be completely satisfied with your purchase. We utilize vendors and products that utilize the finest ingredients and adhere to the strictest of quality control standards in all that they do. We are committed to bringing the very best products available to market. We welcome your feedback, so if you have any questions or concerns with one of our products please contact us at 1-866-746-7445. Your Satisfaction is Completely Guaranteed.
What do I need to do if I have to return a purchase?
The Institute for Healthy Living offers an Unconditional Money Back Guarantee. If for any reason you are unsatisfied with one of our products, call 1-866-746-7445 for a complete refund within 60 days of the date of purchase. Purchases older than 60 days may be subject to restocking fees or pro-ration of charges.
What forms of payment do you accept?
We accept American Express, MasterCard, Visa and Discover Cards. If you would like to pay by check, you can call our toll free number at 866-746-7445 and one of our friendly customer service representatives will be happy to assist you.
