How long should it take for me to receive my order?
If you provide your e-mail address at time of order placement we’ll gladly send you order progress alerts and tracking information. Orders ship within 24 business hours of being received. Ground shipments leave via courier (UPS, Fed Ex or Postal Service). Below is a chart with estimated transit times for destinations within the continental U.S. If you don’t have an e-mail address you can also contact customer support for this information at 800-225-6855.

Is my personal information and order information secure when ordering from The Institute for Healthy Living?
Our web site uses up-to-date and secure technology. You can be assured that all information that you transmit over our website is completely secure. Please reference our Privacy Policy section also for more information about our security features.

What are your shipping and handling rates?
The Institute for Healthy Living offers Flat Rate Shipping on all ground orders. Our standard rates for shipping and handling are as follows. All domestic ground shipping is free on orders totaling $100 or more; excluding International, expedited, or special packaging shipments.

Destinations Outside the U.S.:

Standard delivery rates will be charged for shipments going to Puerto Rico, Guam, the Virgin Islands, and APO/FPO addresses and they will be sent by U.S. Postal Service. Customers will be responsible for any Customs charges or taxes imposed by the destination country. Please note that we are unable to ship to some countries to due to customs regulations.

What if I am looking for something that you do not show on your website?
The Institute for Healthy Living carries thousands of items but not all of them are listed sometimes due to availability.  If you’d like to order something that’s not listed on our website, please call our customer support team toll free at 800-225-6855.

What kind of a guarantee will I get when I order from the Institute for Healthy Living?
At the Institute for Healthy Living we want you to be completely satisfied with your purchase. We are committed to bringing you the safest and very best products available and offer an unconditional money-back guarantee.  If for any reason you are dissatisfied with one of our products, call 1-800-225-6855 for an exchange or refund with in 60 days of your purchase.

What forms of payment do you accept?
We accept American Express, MasterCard, Visa and Discover Cards. If you would like to pay by check, please call toll free number at 800-225-6855 and one of our friendly customer service representatives will be happy to assist you with your order and exact total.

Back Orders or Out of Stock Items

In the event there is an item you’ve requested that we show as ‘Back Ordered’ please be assured that we are working quickly to get these items to you. To make up for this inconvenience, we do waive the shipping and handling costs associated with your Back Order. 

Deliveries:

Please notify us immediately should you find that your order has not arrived within the estimated time frame and we will investigate it promptly to minimize any further delay.

Damages:

We make every effort to safely pack and ship all packages, but sometimes they may be damaged in transit. Please report such damages to us as soon as possible.

Return Policy:

If for any reason you are unhappy with a product you have purchased from us, you may return the unused portion for an exchange or refund (less shipping and handling) within 60 days from the date of purchase. Returns that are older than 60 days will not be accepted.  A 15% restocking fee will be assessed for ten or more of the same item.  Only one opened item of the same product is eligible for return.  All other returns of the same item must be in the original factory-sealed packaging for a refund.

Instructions for returning merchandise:

1. Please use sturdy packaging, especially for unopened items that you are returning.
2. Include a copy of the invoice from your original order please provide us with the reason for your return or exchange. For exchanges please indicate the item you actually want.
3. Mail your package to the address listed below.

The Institute for Healthy Living

PO Box 5247

Columbus, GA 31906

Still have a question?

You may also contact Customer Service through one of the following methods:

Phone: Call us at 1-800-225-6855, Monday-Friday from 9:00-5:00 EST.

Online: Chat live with a representative via the LiveChat feature during normal business hours

 Email: Email us your questions to custsvc@ihlonline.com.